Refund Policy

Our refund policy is simple, we provide no refunds unless otherwise stated. Due to allocating these funds directly into projects that work to improve IcePickMC, we are unable to provide refunds to those who request them. As per these terms of service, attempting to go around this policy by reversing the payment with your bank or opening a dispute with PayPal will result in termination of your services and a ban on Tebex which will prevent you from ever purchasing anything again on any Minecraft server. Tebex being the ecommerce platform that every Minecraft server utilizes to process payments.

Privacy Policy

All information that is required on this webstore is not shared with any other third parties and is stored securely. All payments are processed via SSL enabled gateways and ensure that your payment details are secure. Personal information is collected so that we can fulfil your order and is never shared with any other third parties.

Additional Information

If you have made a purchase but haven't received it then please post on our forums or contact us on our Discord server for assistance. In-depth information about each rank can be viewed by clicking the "Information" button on the package that you wish to purchase. 

Furthermore, all payments made by echeck have longer processing times compared to normal payments. This is because PayPal has to do a formal bank withdrawal, and is completely out of our control. So expect up to a 7 day waiting period for echecks to process.